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Last updated November 20, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our refund policy.

RETURNS

All returns must be initiated within two (2) days after delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at shopowner@shop.undefinedideasideas.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Undefined Ideas
Attn: Returns
RMA #
21100 Hacienda Blvd  
PO 2408  
California City, CA 93504-4400  
United States  

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least four (4) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange. 
 
Please Note
  
     ●     A 12% restocking fee will be charged for all returns.          
     ●     Must be in conditioned order   

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 
shopowner@shop.undefinedideasideas.com